Keeping You Informed

At Consumers Gas Cooperative (CGC), we are actively monitoring and preparing for the Coronavirus that is impacting our service territory. We are committed to keeping you informed during this ongoing situation, so we encourage you to bookmark this page to easily access updates.  

Be aware of scams. To protect Consumers Gas Cooperative customers you will never be asked for immediate payment with a prepaid cash card over the phone or in person. Be aware of suspicious type calls and report any concerns to us

CYBER SECURITY ALERT. PROTECT YOURSELF! Be vigilant on the internet and with emails, practice these self-protection measures in light of the COVID-19 Pandemic. For reliable updates and to learn more about cyber security visit: https://www.cisa.gov/coronavirus and https://www.consumer.ftc.gov/articles/0074-giving-charity

Important Links|Bill Pay Options|FAQs|Safety|Helpful Videos

The following national and state government resources provide the latest information on the Coronavirus pandemic, including steps you can take to remain healthy.

Centers for Disease Control:
Coronavirus Resources from the Centers for Disease Control and Prevention

World Health Organization:
Coronavirus Information from the World Health Organization

Ohio:
Governor Mike DeWine
Ohio Emergency Management Agency
Ohio Department of Health

BILL PAY OPTIONS

Please note, our walk-in offices are closed in response to the Coronavirus Pandemic until further notice.

The following Bill Pay Options are currently available:

Mail or Leave Payment in Our Drop Box
Consumer Gas Cooperative
298 Tracy Bridge Rd
Orrville, OH 44667

ACH Direct Payments
We offer ACH Direct Payments and accept checks or money orders mailed to our office.
Currently we do not offer online billpay or accept credit cards.

Frequently Asked Questions

Are any steps being taken to assist customers during this potential financial hardship?
CGC is suspending service disconnections and waiving late fees until further notice.

What if I smell gas outside?
Evacuate the property, go to a safe location at least 300 feet away from the impacted area, and contact CGC at 330.682.0544 and/or call 911. CGC emergency response protocols have not changed.

What if I smell gas in my house?
Evacuate the property, go to a safe location at least 300 feet away from the impacted area, and contact CGC at 330.682.0544 and/or call 911. CGC emergency response protocols have not changed.

What steps is the company taking to ensure the safety of their customers and employees from the Coronavirus?
In light of the growing concern with the spread of the Coronavirus, we have activated our company-wide Pandemic Response Plan, which includes:

  • Following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), local government and health authorities and relevant industry agencies.
  • Identifying critical functions to minimize service interruptions.
  • Identifying key employees to keep critical functions operating.
  • Addressing critical supplies, parts and inventory.
  • Reducing non-essential travel.
  • Limiting large gatherings of employees.

Can I come into the office to make a payment?
Please note, our walk-in offices are closed in response to the Coronavirus Pandemic until further notice. Click here for other payment options.

Do you take payments over the phone?
No, we do not accept payments over the phone.

How can I become a customer of CGC?
Currently the CGC service and installation teams are operating as normal. Contact your local CGC office to discuss the new account set up process. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place. 

Will you be reading my meter this month?
Yes, the CGC meter reads will continue on the normal schedule.

Have there been any reported cases of the companies being infected by the Coronavirus?
At this time, there are no reported cases of our employees being infected by this illness. If an employee, contractor or vendor exhibits signs of illness, they will not be allowed to enter a company facility.  We have also limited access to our offices to essential personnel only. 

What safety measures is the company taking to ensure the technicians entering my home or business are not contagious?
The health, wellness and safety of our employees and customers is our top priority. Our field employees are following rigid safety precautions to protect themselves and our customers. These include hand washing and sanitizing, wearing gloves, maintaining a six feet distance between themselves and others, avoiding handshaking, and avoiding contact with hard surfaces, such as tables and doors.

Why did the company decide to close the walk-in center?
The health, wellness and safety of our employees and customers is our top priority. In an effort to keep our customers and employees safe, we have made the decision to temporarily suspend walk-in customer access to any of our office locations effective close of business Monday, March 16.

How long will the walk-in centers be closed?
The suspension of our walk-in centers will continue until the COVID-19 risk has subsided.

How can I pay my bill if the walk-in center is closed?
Payments can be made by mail, ACF and drop box. For details, click here.

Safety

While many of us are focused on the Coronavirus Pandemic, it is important to remain mindful of crucial gas safety practices.

If you smell gas or suspect you have a leak, you need to immediately leave your house. Do not attempt to locate the leak, and do not remain in the building longer than necessary to secure your property. Do not turn on or off any battery- powered or electrical devices, including phones, radios, garage door openers, or any device that could create a spark. Do not turn on or off any lights or electrical switches, and do not unplug any appliances. Do not use any telephones, including cellular, in the vicinity of the suspected leak. Do not smoke or use a lighter. As soon as possible, call our 24 hour emergency number (330) 682-0544 so that the proper repairs can be made to preserve your safety and continued gas service.

In case of a gas emergency, during normal weekday business hours (7:30 a.m. – 4:30 p.m.) please call the office at (330) 682-4144. After business hours and during the weekend, please call our 24-hour emergency number (330) 682-0544 as soon as possible.

Videos

HELPFUL VIDEOS
Watch these short videos to learn more about the Coronavirus, safety precautions to take, smart hygiene habits and more.

Remember to bookmark this page to view important updates.