Frequently Asked Questions
Our top priority is to continue to provide safe and reliable energy with excellent customer service.
Can we get the convenience fee waved if we pay online?
FPUC – By enrolling in Online Bill Manager, our customers can pay their bill online with no fee.
Do I still have to pay my current bill?
Yes, we do encourage our customers to continue making payments towards their account to avoid an excessively large bill in June. However we understand this is a difficult time for many of our customers, if you need assistance with paying your bill, please contact us for available payment options. We will not disconnect your service for a missed payment or assess any late fees until the State of Emergency has been lifted.
Will we still be receiving monthly bills with the office closed?
Yes, your meter will still be read and usage will be invoiced according to your regular billing schedule. However, we will not disconnect your service for a missed payment or assess any late fees. If you need assistance with paying your bill, please contact us for available payment options. We are here to support our customers during this difficult time.
I usually make my payment in the office. How easy is it to use your online payment method?
Visit our website and locate the “Account Center” on our main page or “Pay/Manage Account” tab at the top of the page under the Search field. Follow the prompts to set up an account profile. If at any anytime you have a question or would like assistance please call us and a Customer Care Representative will be happy to walk you through the set up process or provide you information about our other available options.
What happens if I have an outage?
Our customer’s safety is our first priority. We will continue to respond to electric outages and/or emergencies.
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