Propane

Frequently Asked Questions

What steps is the company taking to ensure the safety of their customers and employees from the Coronavirus?
In light of the growing concern with the spread of the Coronavirus, we have activated our company-wide Pandemic Response Plan, which includes:

  • Following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), local government and health authorities and relevant industry agencies.
  • Identifying critical functions to minimize service interruptions.
  • Identifying key employees to keep critical functions operating.
  • Addressing critical supplies, parts and inventory.
  • Reducing non-essential travel.
  • Limiting large gatherings of employees.

Are any steps being taken to assist customers during this potential financial hardship?
Florida Public Utilities is suspending service disconnections and waiving late fees until the State of Emergency Order has been lifted. 

Will I still get my propane?
Yes, you will still receive your propane delivery. Currently, our delivery operations are operating without change in protocols or procedures. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.

What if I smell gas outside?
Evacuate the property, go to a safe location at least 300 feet away from the impacted area, and contact Florida Public Utilities and/or call 911. Florida Public Utilities emergency response protocols have not changed.

What if I smell gas in my house?
Evacuate the property, go to a safe location at least 300 feet away from the impacted area, and contact Florida Public Utilities and/or call 911. Florida Public Utilities emergency response protocols have not changed.

Will you make a delivery to my home if I'm in quarantined?
If you are quarantine, we will not have access to your home. Propane gas professionals will not enter a known quarantined property or area.

Can I come into the office to make a payment?
Please contact your local office to make a payment over the phone.  Some locations may have an after-hours drop box that payments can be deposited into. No cash payments should be placed into the drop box.  

Can I schedule to have another tank installed at my location?
Currently the Florida Public Utilities service and installation teams are operating as normal. Contact your local Florida Public Utilities office to discuss scheduling. NOTE: Florida Public Utilities employees will not enter a property if a known quarantine situation exists. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.

Can I schedule a service call for my appliance that won't light?
Currently the Florida Public Utilities service and installation teams are operating as normal. Contact your local Florida Public Utilities office to discuss scheduling. NOTE: Florida Public Utilities employees will not enter a property if a known quarantine situation exists. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.

How can I become a customer of Florida Public Utilities?
Currently the Florida Public Utilities service and installation teams are operating as normal. Contact your local Florida Public Utilities office to discuss the new account set up process.  This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.  Florida Public Utilities employees will not enter a property where a known quarantine situation exists

Can I pay the Delivery Driver for my propane delivery?
Our delivery drivers don't accept payment. Payments can be made by phone or mailed in.

Can I pay the Service Technician when he is done with the work?
Our service technicians do not accept cash payment. Payments can be made by phone or mailed in.

Will you be reading my meter this month?
Yes, the Florida Public Utilities meter reads will continue on the normal schedule.

Will my propane service be interrupted during the COVID-19?
Your propane service will continue without interruption.  Florida Public Utilities payment terms and conditions will remain in place. However, disconnects and late fees will be suspended until the State of Emergency has been lifted. 

Will you be installing my underground propane tank?
Currently the Florida Public Utilities service and installation teams are operating as normal. Contact your local Florida Public Utilities office to discuss. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place. Florida Public Utilities employees will not enter a property where a known quarantine situation exists 

Will your driver be wearing gloves and a mask when they fill up my tank?
Florida Public Utilities employees are operating using the guidance of the CDC and OSHA. Under normal conditions the delivery of propane at the tank would not require the use of any personal protective equipment beyond the normal PPE (Personal Protective Equipment) required for propane delivery. In the event the employee must enter the property the employee may don additional personal protective equipment and interact using recommended health/safety measures. This may include the use of an N95 Respirator mask, protective gloves, personal distancing and hand washing prior to and post entry onto the property.

When your Service Tech enters into my home will he have gloves and a mask on?
Florida Public Utilities employees are operating using the guidance of the CDC and OSHA. Under normal conditions the delivery of propane at the tank would not require the use of any personal protective equipment beyond the normal PPE (Personal Protective Equipment) required for propane delivery. In the event the employee must enter the property the employee may don additional personal protective equipment and interact using recommended health/safety measures. This may include the use of an N95 Respirator mask, protective gloves, personal distancing and hand washing prior to and post entry onto the property.

Have there been any reported cases of the companies being infected by the Coronavirus?
At this time, there are no reported cases of our employees being infected by this illness. If an employee, contractor or vendor exhibits signs of illness, they will not be allowed to enter a company facility.  We have also limited access to our offices to essential personnel only. 

What safety measures is the company taking to ensure the technicians entering my home or business are not contagious?
The health, wellness and safety of our employees and customers is our top priority. Our field employees are following rigid safety precautions to protect themselves and our customers. These include hand washing and sanitizing, wearing gloves, maintaining a six feet distance between themselves and others, avoiding handshaking, and avoiding contact with hard surfaces, such as tables and doors.

Why did the company decide to close the walk-in center?
The health, wellness and safety of our employees and customers is our top priority.  In an effort to keep our customers and employees safe, we have made the decision to temporarily suspend walk-in customer access to any of our office locations effective close of business Monday, March 16.

How long will the walk-in centers be closed?
The suspension of our walk-in centers will continue until the COVID-19 risk has subsided.

How can I pay my bill if the walk-in center is closed?
Please contact your local office to make a payment over the phone.

Have there been any reported cases of the companies being infected by the Coronavirus?
At this time, there are no reported cases of our employees being infected by this illness. If an employee, contractor or vendor exhibits signs of illness, they will not be allowed to enter a company facility.  We have also limited access to our offices to essential personnel only. 

What safety measures is the company taking to ensure the technicians entering my home or business are not contagious?
The health, wellness and safety of our employees and customers is our top priority. Our field employees are following rigid safety precautions to protect themselves and our customers. These include hand washing and sanitizing, wearing gloves, maintaining a six feet distance between themselves and others, avoiding handshaking, and avoiding contact with hard surfaces, such as tables and doors.

Why did the company decide to close the walk-in center?
The health, wellness and safety of our employees and customers is our top priority.  In an effort to keep our customers and employees safe, we have made the decision to temporarily suspend walk-in customer access to any of our natural gas, propane or electric office locations effective close of business Monday, March 16.

How long will the walk-in centers be closed?
The suspension of our walk-in centers will continue until the COVID-19 risk has subsided.

I don't have a gauge.  How can I tell if my tank is low?                                                                                                 With above ground tanks, condensation sometimes forms on the outside of a propane tank due to differences in temperature.  You may want to look at your tank in the morning to see a condensation line, which could show approximately how much propane is in the tank. 

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