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FPU


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Payment Options

 

Florida Public Utilities recognizes the financial challenges some customers may be experiencing as a result of the unprecedented pandemic. We are dedicated to working closely with each customer to ensure uninterrupted service to their homes, businesses and industries.

We have expanded our billing and payment options to include the elimination of a deposit to secure a payment arrangement and the extension of payment periods for up to 12 months. We can connect customers with social service organizations that are prepared to assist with various financial programs. Assistance is also available through local, state and federal agencies by calling 211.

As a precautionary measure to aid in preventing COVID-19 and in the interest of our customers’ wellness and the safety of our employees, our walk-in offices will remain closed. Florida Public Utilities offers several convenient ways to pay your bill including online, U.S.P.S mail, by phone, auto-pay or at any one of our authorized payment locations. To learn more, please visit www.fpuc.com.

We urge customers who are having difficulty keeping their accounts paid and current to contact Florida Public Utilities at 1.800.427.7712 as soon as possible. 

 

Assistance Resources

Resources are available for customers who are experiencing financial hardship as a result of COVID-19. 

 


COMMUNITY SUPPORT

Florida Public Utilities is committed to helping to support our customers and communities, especially those impacted by the COVID-19 pandemic. We recently donated $200,000 to organizations assisting communities impacted by the coronavirus. 

These donations are helping to support organizations such as Feeding America, United Way and The Salvation Army as they continue to provide food assistance and financial resources, and address short-term and long-term community needs.

 

BILL PAY OPTIONS

We have permanently closed our walk-in offices. The following are alternative options for paying your FPU bill:

  • Pay by Mail: PO Box 2137, Salisbury, MD 21802-2137. Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill. Please do not send cash. (no fees)
  • Payment Drop Boxes at our offices:
    • 2825 Penn Avenue, Marianna, FL
    • 780 Amelia Island Parkway, Fernandina Beach, FL
  • Direct Debit: (No fees, but recurring payment only)
  • Western Union Payment APP: WU also offers a convenient payment application for your smart phone. Simply download the application and you can pay as you go. (no fees)
  • Western Union: Take advantage of weekend and evening payment options. At your discretion, visit www.westernunion.com and click on ‘Find Locations’ on the upper tool bar. (no fees)
  • Retail Cash Payments: Florida Public Utilities has a network of authorized payment locations that may be convenient for you at your discretion.
  • Retail Cash Payments (FPUC): Please visit our website at fpuc.com and select the Pay/Manage Account section.  Click on the Pay in Person then Find the nearest FPU Partner Payment Center Location.
  • Online Payment: https://chpk.com/bill-pay/ (fees apply)
  • Pay by Phone: 877.337.3145 (fees apply)

PAYMENT PLANS

Natural Gas and Electric Customers:
The natural gas, propane gas and electric services that Chesapeake Utilities Corporation and our subsidiaries deliver are essential to your homes, businesses and industries.  It is equally important to us that we protect the health and well-being of our customers, employees and communities. We have expanded our billing and payment options, to include the elimination of a deposit to secure a payment arrangement. We can connect customers with social service organizations that are prepared to assist with various financial programs. Assistance is also available through local, state and federal agencies by calling 211.

Propane Gas Customers:
The propane gas services that Chesapeake Utilities Corporation and our subsidiaries deliver are essential to your homes, businesses and industries. It is equally important to us that we protect the health and well-being of our customers, employees and communities. We have expanded our billing and payment options, to include the elimination of a deposit to secure a payment arrangement and the extension of payment periods for up to 12 months. We can connect customers with social service organizations that are prepared to assist with various financial programs. Assistance is also available through local, state and federal agencies by calling 211.

 

DON'T GET SCAMMED

Customers can avoid being scammed by taking a few precautions:

  • Never provide Social Security numbers or personal information to anyone who initiates contact with you claiming to be a utility representative or requesting that you send money to another person or entity other than your local utility providers.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • When in doubt, check it out. Be skeptical of individuals wearing clothing with old or defaced company logos. If you have any doubts, ask to see a company photo ID.

Red flags for scam activity

  • The scammer pretending to be a company employee often becomes angry and tells a customer that his or her account is past due and service will be shut off if a large payment isn’t made – usually within less than an hour.
  • The scammer instructs the customer to purchase a prepaid debit or credit card then calls him or her back to supposedly make a payment to Chesapeake Utilities, Sandpiper Energy, Elkton Gas, Sharp Energy or Florida Public Utilities Company.
  • The scammer asks the customer for the prepaid credit card’s receipt number and PIN number, which grants instant access to all of the funds loaded on the card.

How to protect yourself

  • Chesapeake Utilities, Sandpiper Energy, Elkton Gas, Sharp Energy and Florida Public Utilities Company will never ask or require a customer with a delinquent account to purchase a prepaid debit card to avoid disconnection of service.
  • Customers can make payments online, by phone, automatic bank draft, U.S.P.S. mail or at any one of our authorized payment locations. Customers with delinquent accounts will receive past due reminder notifications. Customers will never receive a single notification one hour before disconnection of service.
  • If you suspect someone is trying to scam you, hang up and call the local police and then contact Chesapeake Utilities, Elkton Gas, Sandpiper Energy, Sharp Energy or Florida Public Utilities Company at the phone number listed on your bill. Never call the phone number the scammers provide.

Any customer who believes he or she has been the target of a scam is urged to contact their local police, and call Customer Care immediately at 800.427.7712 to report the situation.

Need More Time To Pay Your Bill?

Our payment arrangements offer qualifying customers the opportunity to pay the outstanding balance of their account in monthly installments of up to 12 months, in addition to their monthly billed charges.

Please call us at  1.800.427.7712 or or fill out the form below and we will contact you within two business days.