What to Expect – In-home Utility Related Service

As an essential business, Florida Public Utilities will remain open during the COVID-19 outbreak. Service to your home or place of business will continue to be provided without interruption. However, as a precautionary measure, our walk-in payment centers will be closed until further notice.  

According to recommendations from the Centers for Disease Control and Prevention best welfare practices should be adopted when entering a customer’s home.

The health, wellness and safety of our employees and customers is our top priority. In light of the growing concern with the spread of the Coronavirus, we have activated our company-wide Pandemic Response Plan. Our field employees are following rigid safety precautions to protect themselves and our customers. These include wearing gloves, maintaining a distance of six feet between themselves and others, and having sick individuals isolated from areas the technician will need to enter.

For the safety of all involved, our internal and external company representatives will be required to ask our customers the following questions when scheduling a technician or company personnel to enter the customer’s household or place of business:

  1. Are you or is someone within your household/place of business currently sick?
  2. Have you or someone in your household/place of business been in close contact with a known or suspected case of COVID 19 within the last 14 days?
  3. Have you or someone in your household/place of business traveled internationally or returned from a cruise within the last 14 days?
  4. Have you or someone in your household/place of business traveled to another state within the last 14 days? If so, which state?

If a customer responds ‘Yes’ to #1-3 of the above questions, our representatives will schedule their non-emergency appointment at least 14 days out. If the customer responds ‘Yes’ to question #4, they will schedule the non-emergency work order and will communicate the response to our technician.  Furthermore, representatives will call each customer the day before their appointment to again ask the same four questions. As safety remains our number one priority, we will continue to respond to emergency calls 24/7. If you smell gas or need to report an emergency, please call us or 911 immediately.

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