Keeping You Informed

At Florida Public Utilities (FPU), we are actively monitoring the Coronavirus that is impacting our service territory. We are committed to keeping you informed during this ongoing situation, so we encourage you to bookmark this page to easily access updates.  

We’re committed to helping during this difficult time. We have resources available for residential and business customers who are experiencing financial hardship as a result of the COVID-19 Pandemic. Visit FPUC.com/PaymentOptions for expanded billing and payment options, assistance agencies and important updates.

Be aware of scams. To protect FPU customers you will never be asked for immediate payment with a prepaid cash card over the phone or in person. Be aware of suspicious type calls and report any concerns to us

CYBER SECURITY ALERT. PROTECT YOURSELF! Be vigilant on the internet and with emails, practice these self-protection measures in light of the COVID-19 Pandemic. For reliable updates and to learn more about cyber security visit: https://www.cisa.gov/coronavirus and https://www.consumer.ftc.gov/articles/0074-giving-charity

Media Inquiries: For all media inquiries, please fill out our Media Request Form. For urgent requests, call our Media Hotline: 1-302-217-7050.

Important Updates

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The following national and state government resources provide the latest information on the Coronavirus pandemic, including steps you can take to remain healthy.

Centers for Disease Control:
Coronavirus Resources from the Centers for Disease Control and Prevention

World Health Organization:
Coronavirus Information from the World Health Organization

Florida Department of Health:
Florida Coronavirus Updates from the Florida Department of Health

BILL PAY OPTIONS

As a precautionary measure, our walk-in locations are closed. The following are alternative options for paying your FPU bill:

  • Pay by Mail: PO Box 2137, Salisbury, MD 21802-2137. Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill. Please do not send cash. (no fees)
  • Payment Drop Boxes at our offices:
    • 2825 Penn Avenue, Marianna, FL
    • 780 Amelia Island Parkway, Fernandina Beach, FL
  • Direct Debit: (No fees, but recurring payment only)
  • Western Union Payment APP: WU also offers a convenient payment application for your smart phone. Simply download the application and you can pay as you go. (no fees)
  • Western Union: Take advantage of weekend and evening payment options. At your discretion, visit www.westernunion.com and click on ‘Find Locations’ on the upper tool bar. (no fees)
  • Retail Cash Payments: Florida Public Utilities has a network of authorized payment locations that may be convenient for you at your discretion.
  • Retail Cash Payments (FPUC): Please visit our website at fpuc.com and select the Pay/Manage Account section.  Click on the Pay in Person then Find the nearest FPU Partner Payment Center Location.
  • Online Payment: https://chpk.com/bill-pay/ (fees apply)
  • Pay by Phone: 877.337.3145 (fees apply)

PAYMENT PLANS

Natural Gas and Electric Customers:
The natural gas, propane gas and electric services that Chesapeake Utilities Corporation and our subsidiaries deliver are essential to your homes, businesses and industries.  It is equally important to us that we protect the health and well-being of our customers, employees and communities. We have expanded our billing and payment options, to include the elimination of a deposit to secure a payment arrangement. We can connect customers with social service organizations that are prepared to assist with various financial programs. Assistance is also available through local, state and federal agencies by calling 211.

Propane Gas Customers:
The propane gas services that Chesapeake Utilities Corporation and our subsidiaries deliver are essential to your homes, businesses and industries. It is equally important to us that we protect the health and well-being of our customers, employees and communities. We have expanded our billing and payment options, to include the elimination of a deposit to secure a payment arrangement and the extension of payment periods for up to 12 months. We can connect customers with social service organizations that are prepared to assist with various financial programs. Assistance is also available through local, state and federal agencies by calling 211.

Frequently Asked Questions

What steps is the company taking to ensure the safety of their customers and employees from the Coronavirus?
Florida Public Utilities has activated our company-wide Pandemic Response Plan, which includes:

  • Following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), local government and health authorities and relevant industry agencies.
  • Identifying critical functions to minimize service interruptions.
  • Identifying key employees to keep critical functions operating.
  • Addressing critical supplies, parts and inventory.
  • Reducing non-essential travel.
  • Limiting large gatherings of employees.


Are any steps being taken to assist customers during this potential financial hardship?

We have expanded our billing and payment options, to include the elimination of a deposit to secure a payment arrangement.   We can connect customers with social service organizations that are prepared to assist with financial programs. 

What safety measures is the company taking to ensure the technicians entering my home or business are not contagious?
The health, wellness and safety of our employees and customers is our top priority. Our field employees are following rigid safety precautions to protect themselves and our customers. These include hand washing and sanitizing, wearing gloves, maintaining a six feet distance between themselves and others, avoiding handshaking, and avoiding contact with hard surfaces, such as tables and doors.

How can I pay my bill if the walk-in center is closed?
Florida Public Utilities provides our customers with the following alternate payment options:

  • Pay by Mail: PO Box 2137, Salisbury, MD 21802-2137.  Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill. Please do not send cash. (no fees)
  • Night Depositories at our offices:
    • 2825 Penn Avenue, Marianna, FL
    • 780 Amelia Island Parkway, Fernandina Beach, FL 
  • Direct Debit: (No fees, but recurring payment only)
  • Western Union Payment APP: WU also offers a convenient payment application for your smart phone. Simply download the application and you can pay as you go. (no fees)
  • Western Union: Take advantage of weekend and evening payment options. At your discretion, visit www.westernunion.com and click on ‘Find Locations’ on the upper tool bar. (no fees)
  • Retail Cash Payments: Florida Public Utilities has a network of authorized payment locations that may be convenient for you at your discretion.
  • Retail Cash Payments (FPUC): Please visit our website at fpuc.com and select the Pay/Manage Account section.  Click on the Pay in Person then Find the nearest FPU Partner Payment Center Location.
  • Online PaymentLog in  (fees apply)
  • Pay by Phone877.337.3145 (fees apply)

 


ENERGY-SPECIFIC FREQUENTLY ASKED QUESTIONS (FAQs)

Safety

KEEPING YOU SAFE
We know the stress of the Coronavirus crisis is a lot to handle, but it’s important to remain vigilant and adhere to the following safety tips:

HURRICANE PREPAREDNESS
While Florida Public Utilities Company (FPU) is prepared to respond to a hurricane and keep our customers informed, we want you to know the pandemic will likely create extraordinary resource challenges that may ultimately delay our restoration efforts.

During major hurricanes, we typically request mutual assistance and bring in out-of-state workers from across the country to help us restore power. With COVID-19 travel and large gathering restrictions and guidance from government officials, it is unlikely we will be able to gather a large restoration workforce at one time in one or more locations as we typically would. With fewer people and resources available, it will take us longer to restore power.

These are certainly challenging times, but our commitment to our customers will not waver. Our dedicated crews will continue to work around-the-clock to restore power as safely and quickly as possible.

FPU remains steadfast in our commitment to prepare for and respond to any storm that might impact our customers. We are ready for hurricane season and our employees continue to train for a storm response even amid COVID-19. 

Videos

HELPFUL VIDEOS
Watch these short videos to learn more about the Coronavirus, safety precautions to take, smart hygiene habits and more.

Remember to bookmark this page to view important updates.

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