Keeping You Informed

At Florida Public Utilities (FPU), we are actively monitoring and preparing for the Coronavirus that is impacting our service territory. We are committed to keeping you informed during this ongoing situation, so we encourage you to bookmark this page to easily access updates.  

Be aware of scams. To protect FPU customers you will never be asked for immediate payment with a prepaid cash card over the phone or in person. Be aware of suspicious type calls and report any concerns to us

CYBER SECURITY ALERT. PROTECT YOURSELF! Be vigilant on the internet and with emails, practice these self-protection measures in light of the COVID-19 Pandemic. For reliable updates and to learn more about cyber security visit: https://www.cisa.gov/coronavirus and https://www.consumer.ftc.gov/articles/0074-giving-charity

Media Inquiries: For all media inquiries, please fill out our Media Request Form. For urgent requests, call our Media Hotline: 1-302-217-7050.

Important Updates

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The following national and state government resources provide the latest information on the Coronavirus pandemic, including steps you can take to remain healthy.

Centers for Disease Control:
Coronavirus Resources from the Centers for Disease Control and Prevention

World Health Organization:
Coronavirus Information from the World Health Organization

Florida Department of Health:
Florida Coronavirus Updates from the Florida Department of Health

BILL PAY OPTIONS

As a precautionary measure, our walk-in locations will be closed until further notice. The following are alternative options for paying your FPU bill:

  • Pay by Mail: PO Box 2137, Salisbury, MD 21802-2137. Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill. Please do not send cash. (no fees)
  • Payment Drop Boxes at our walk-in offices:
    • 2825 Penn Avenue, Marianna, FL
    • 780 Amelia Island Parkway, Fernandina Beach, FL
  • Direct Debit: (No fees, but recurring payment only)
  • Western Union Payment APP: WU also offers a convenient payment application for your smart phone. Simply download the application and you can pay as you go. (no fees)
  • Western Union: Take advantage of weekend and evening payment options. At your discretion, visit www.westernunion.com and click on ‘Find Locations’ on the upper tool bar. (no fees)
  • Retail Cash Payments: Florida Public Utilities has a network of authorized payment locations that may be convenient for you at your discretion.
  • Retail Cash Payments (FPUC): Please visit our website at fpuc.com and select the Pay/Manage Account section.  Click on the Pay in Person then Find the nearest FPU Partner Payment Center Location.
  • Online Payment: https://chpk.com/bill-pay/ (fees apply)
  • Pay by Phone: 877.337.3145 (fees apply)

Frequently Asked Questions

What steps is the company taking to ensure the safety of their customers and employees from the Coronavirus?
In light of the growing concern with the spread of the Coronavirus, we have activated our company-wide Pandemic Response Plan, which includes:

  • Following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), local government and health authorities and relevant industry agencies.
  • Identifying critical functions to minimize service interruptions.
  • Identifying key employees to keep critical functions operating.
  • Addressing critical supplies, parts and inventory.
  • Reducing non-essential travel.
  • Limiting large gatherings of employees.

Are any steps being taken to assist customers during this potential financial hardship?
FPU is suspending service disconnections and waiving late fees until the State of Emergency Order has been lifted. 

Have there been any reported cases of the companies being infected by the Coronavirus?
At this time, there are no reported cases of our employees being infected by this illness. If an employee, contractor or vendor exhibits signs of illness, they will not be allowed to enter a company facility.  We have also limited access to our offices to essential personnel only. 

What safety measures is the company taking to ensure the technicians entering my home or business are not contagious?
The health, wellness and safety of our employees and customers is our top priority. Our field employees are following rigid safety precautions to protect themselves and our customers. These include hand washing and sanitizing, wearing gloves, maintaining a six feet distance between themselves and others, avoiding handshaking, and avoiding contact with hard surfaces, such as tables and doors.

Why did the company decide to close the walk-in center?
The health, wellness and safety of our employees and customers is our top priority.  In an effort to keep our customers and employees safe, we have made the decision to temporarily suspend walk-in customer access to any of our natural gas, propane or electric office locations effective close of business Monday, March 16.

How long will the walk-in centers be closed?
The suspension of our walk-in centers will continue until the COVID-19 risk has subsided. 

How can I pay my bill if the walk-in center is closed?
Florida Public Utilities provides our customers with the following alternate payment options:

  • Pay by Mail: PO Box 2137, Salisbury, MD 21802-2137.  Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill. Please do not send cash. (no fees)
  • Night Depositories at our walk-In offices:
    • 2825 Penn Avenue, Marianna, FL
    • 780 Amelia Island Parkway, Fernandina Beach, FL 
  • Direct Debit: (No fees, but recurring payment only)
  • Western Union Payment APP: WU also offers a convenient payment application for your smart phone. Simply download the application and you can pay as you go. (no fees)
  • Western Union: Take advantage of weekend and evening payment options. At your discretion, visit www.westernunion.com and click on ‘Find Locations’ on the upper tool bar. (no fees)
  • Retail Cash Payments: Florida Public Utilities has a network of authorized payment locations that may be convenient for you at your discretion.
  • Retail Cash Payments (FPUC): Please visit our website at fpuc.com and select the Pay/Manage Account section.  Click on the Pay in Person then Find the nearest FPU Partner Payment Center Location.
  • Online Payment: Log in  (fees apply)
  • Pay by Phone: 877.337.3145 (fees apply)


ENERGY-SPECIFIC FREQUENTLY ASKED QUESTIONS (FAQs)

Safety

KEEPING YOU SAFE
We know the stress of the Coronavirus crisis is a lot to handle, but it’s important to remain vigilant and adhere to the following safety tips:

Videos

HELPFUL VIDEOS
Watch these short videos to learn more about the Coronavirus, safety precautions to take, smart hygiene habits and more.

Remember to bookmark this page to view important updates.

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