Keeping You Informed

At Sharp Energy, we are actively monitoring the Coronavirus that is impacting our service territory. We are committed to keeping you informed during this ongoing situation, so we encourage you to bookmark this page to easily access updates.  

Be aware of scams. To protect Sharp Energy customers you will never be asked for immediate payment with a prepaid cash card over the phone or in person. Be aware of suspicious type calls and report any concerns to us

CYBER SECURITY ALERT. PROTECT YOURSELF! Be vigilant on the internet and with emails, practice these self-protection measures in light of the COVID-19 Pandemic. For reliable updates and to learn more about cyber security visit: https://www.cisa.gov/coronavirus and https://www.consumer.ftc.gov/articles/0074-giving-charity

Media Inquiries: For all media inquiries, please fill out our Media Request Form. For urgent requests, call our Media Hotline: 1-302-217-7050.

Important Updates

Screen Shot 2020-04-13 at 2.01.30 PM-1 A Message from Chesapeake Utilities Corporation President and CEO Jeff Householder chpk_birdChesapeake Utilities Corporation Donating $200,000 to Support Communities During Coronavirus Response » chpk_birdRead a letter from Chesapeake Utilities Corporation President and CEO Jeff Householder »What to Expect – Propane Service In-home Visits » Important Propane Tank Re-fill Reminder. Ensure You Don't Lose Service. Learn More »

The following national and state government resources provide the latest information on the Coronavirus pandemic, including steps you can take to remain healthy.

Centers for Disease Control:
Coronavirus Resources from the Centers for Disease Control and Prevention

World Health Organization:
Coronavirus Information from the World Health Organization

Delaware:
Governor John Carney
Delaware Department of Health and Social Services

Maryland:
Governor Larry Hogan
Maryland Emergency Management Agency
Maryland Department of Health

Pennsylvania:
Governor Tom Wolf
Pennsylvania Department of Health

Virginia:
Governor Ralph Northam
Virginia Department of Health


BILL PAY OPTIONS

Please contact the office to make a payment over the phone at (888) 742-7740. Our online customer portal is also available to make a payment by clicking here.

PAYMENT PLANS

The propane gas services that Chesapeake Utilities Corporation and our subsidiaries deliver are essential to your homes, businesses and industries. It is equally important to us that we protect the health and well-being of our customers, employees and communities. We recognized early on, the personal impact and uncertainty this unprecedented pandemic may have on our customers. As a result, we suspended service disconnections and waived late payment fees for our customers. If you are experiencing financial hardship, we urge you to call your local office to discuss payment options. We understand that everyone’s situation is different. We will work closely with you to create a plan that meets your needs. In addition to payment plans, you may seek financial assistance at the local, state, and federal level by dialing 211

You may also apply for grants that are offered through our SHARING Program through your local Energy Assistance Office or https://chesapeakesharing.com. This program offers several grants to include COVID-19 grant that can assist customers who may need financial assistance with their gas heating bills.

Frequently Asked Questions

What steps is the company taking to ensure the safety of their customers and employees from the Coronavirus?
In light of the growing concern with the spread of the Coronavirus, we have activated our company-wide Pandemic Response Plan, which includes:

  • Following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), local government and health authorities and relevant industry agencies.
  • Identifying critical functions to minimize service interruptions.
  • Identifying key employees to keep critical functions operating.
  • Addressing critical supplies, parts and inventory.
  • Reducing non-essential travel.
  • Limiting large gatherings of employees.

Are any steps being taken to assist customers during this potential financial hardship?
Sharp Energy is suspending service disconnections and waiving late fees until the State of Emergency Order has been lifted.   

Will I still get my propane?
Yes, you will still receive your propane delivery. Currently our delivery operations are operating without change in protocols or procedures. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.

What if I smell gas outside?
Evacuate the property, go to a safe location at least 300 feet away from the impacted area, and contact Sharp Energy and/or call 911. Sharp Energy emergency response protocols have not changed.

What if I smell gas in my house?
Evacuate the property, go to a safe location at least 300 feet away from the impacted area, and contact Sharp Energy and/or call 911. Sharp Energy emergency response protocols have not changed.

Will you make a delivery to my home if I'm in quarantine?
If you are in quarantine, we will not have access to your home. Propane gas professionals will not enter a known quarantined property or area.

Can I come into the office to make a payment?
We advise that you pay your bill online at sharpenergy.com. Some locations may have an after-hours drop box that payments can be deposited into. No cash payments should be placed into the drop box. 

Do you take payments over the phone?
Yes, you are welcomed to contact your local office and Customer Service will be able to help you.

Can I schedule to have another tank installed at my location?
Currently the Sharp Energy service and installation teams are operating as normal. Contact your local Sharp Energy office to discuss scheduling. NOTE: Sharp Energy employees will not enter a property if a known quarantine situation exists. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.

Can I schedule a service call for my appliance that won't light?
Currently the Sharp Energy service and installation teams are operating as normal. Contact your local Sharp Energy office to discuss scheduling. NOTE: Sharp Energy employees will not enter a property if a known quarantine situation exists. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.

How can I become a customer of Sharp Energy?
Currently the Sharp Energy service and installation teams are operating as normal. Contact your local Sharp Energy office to discuss the new account set up process.  This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place.  Sharp Energy employees will not enter a property where a known quarantine situation exists

Can I pay the Delivery Driver for my propane delivery?
Our delivery drivers don't accept payment. Payments can be made using the Sharp Energy OCP (Online Customer Portal), by phone or mailed in.

Can I pay the Service Technician when he is done with the work?
Our service technicians do not accept cash payment. Payments can be made using the Sharp Energy OCP (Online Customer Portal), by phone or mailed in.

Will you be reading my meter this month?
Yes, the Sharp Energy meter reads will continue on the normal schedule.

Will my propane service be interrupted during the COVID-19?
Your propane service will continue without interruption. Sharp Energy payment terms and conditions will remain in place, however disconnects and late fees will be suspended until the State of Emergency Order has been lifted. 

Will you be installing my underground propane tank?
Currently the Sharp Energy service and installation teams are operating as normal. Contact your local Sharp Energy office to discuss. This is subject to change if state, local or federal emergency management recommendations or restrictions are put in place. Sharp Energy employees will not enter a property where a known quarantine situation exists

Will your driver be wearing gloves and a mask when they fill up my tank?
Sharp Energy employees are operating using the guidance of the CDC and OSHA. Under normal conditions the delivery of propane at the tank would not require the use of any personal protective equipment beyond the normal PPE (Personal Protective Equipment) required for propane delivery. In the event the employee must enter the property the employee may don additional personal protective equipment and interact using recommended health/safety measures. This may include the use of an N95 Respirator mask, protective gloves, personal distancing and hand washing prior to and post entry onto the property.

When your Service Tech enters into my home will he have gloves and a mask on?
Sharp Energy employees are operating using the guidance of the CDC and OSHA. Under normal conditions the delivery of propane at the tank would not require the use of any personal protective equipment beyond the normal PPE (Personal Protective Equipment) required for propane delivery. In the event the employee must enter the property the employee may don additional personal protective equipment and interact using recommended health/safety measures. This may include the use of an N95 Respirator mask, protective gloves, personal distancing and hand washing prior to and post entry onto the property.

Have there been any reported cases of the companies being infected by the Coronavirus?
At this time, there are no reported cases of our employees being infected by this illness. If an employee, contractor or vendor exhibits signs of illness, they will not be allowed to enter a company facility.  We have also limited access to our offices to essential personnel only. 

What safety measures is the company taking to ensure the technicians entering my home or business are not contagious?
The health, wellness and safety of our employees and customers is our top priority. Our field employees are following rigid safety precautions to protect themselves and our customers. These include hand washing and sanitizing, wearing gloves, maintaining a six feet distance between themselves and others, avoiding handshaking, and avoiding contact with hard surfaces, such as tables and doors.

Why did the company decide to close the walk-in center?
The health, wellness and safety of our employees and customers is our top priority. In an effort to keep our customers and employees safe, we have made the decision to temporarily suspend walk-in customer access to any of our office locations effective close of business Monday, March 16.

How long will the walk-in centers be closed?
The suspension of our walk-in centers will continue until the COVID-19 risk has subsided.

How can I pay my bill if the walk-in center is closed?
Please contact the office to make a payment over the phone at (888) 742-7740. Payments can also be made through our online customer portal.

I don't have a gauge. How can I tell if my tank is low?
With above ground tanks, condensation sometimes forms on the outside of a propane tank due to differences in temperature.  You may be able to look at your tank in the morning and see a condensation line which could show approximately how much propane is in the tank.   

Safety

We know the stress of the Coronavirus crisis is a lot to handle, but it’s important to remain vigilant and adhere to the following safety tips:

Videos

HELPFUL VIDEOS
Watch these short videos to learn more about the Coronavirus, safety precautions to take, smart hygiene habits and more.

Remember to bookmark this page to view important updates.

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